| Module | Status | Uptime | Jobs Run | Review Gate | Notes |
|---|---|---|---|---|---|
| Document Production Engine | Healthy | 100% | 47 | 100% of client-facing drafts reviewed before send. 6 of 47 edited by attorneys. All 6 edits fed back into template logic. Average review time per draft: 9 minutes, versus the 40-plus the firm reports it spent re-verifying its old chatbot drafts. | No errors this month |
| Intake & Routing | Healthy | 100% | 63 | Attorney confirms assignment before any case file is opened. 2 re-routes this month (conflict check triggered). | 1 field mapping fix shipped (see Changes) |
| Meeting Intelligence | Healthy | 99.1% | 41 | Summaries routed to assigned attorney for approval before filing. 3 summaries annotated with corrections; annotations archived. | Brief outage Aug 7, 53 min; no jobs lost |
| Follow-Through Engine | Healthy | 100% | 128 | Attorney sets and can override any follow-up schedule. 0 messages sent outside approved windows. | Calendly reschedule handling added (see Changes) |
Three attorneys noted that RIF severance agreements differ enough from individual separation agreements to warrant a separate template. A dedicated RIF variant now lives in the Document Production Engine, pre-populated with the standard general-release language, ADEA waiver block, and consideration-period notice required under federal law.
The "Employer State" field captured by the intake form was not flowing through to the matter header in Clio, causing paralegals to fill it in manually. Root cause: a field-ID mismatch introduced during the July Clio API update. Fixed Aug 11. All 63 intakes this month came in after the fix; no backfill needed for prior months because the matter data was already present, just misrouted.
When a client rescheduled a consultation via Calendly, the Follow-Through Engine was still sending the original-time reminder. Logic updated to listen for Calendly reschedule webhooks and suppress or replace the queued reminder with one referencing the new time. Tested against 4 reschedules in the second half of August with no false-positive reminders sent.
The transcription provider (AssemblyAI) returned 503 errors from 10:14 to 11:07 AM ET on Aug 7. Meeting Intelligence queued the 2 affected recordings and processed them once the provider recovered. No summaries were lost. We added a provider-health check that will alert our engineering team within 5 minutes of any future provider degradation.